| Shipping Policy information coming soon Return Policy Within 30 days of receiving your order, you may return all or part of your order for a refund minus the shipping cost. In order to keep our prices low, we do not accept returned items that have been used, unless the product is defective. In which case, we ship you the replacement product at no cost to you. All salon equipment (trimmers, clippers, dryers, irons, etc.) is covered by a manufacturer warranty. In order to make a return, you must obtain a Return Merchandise Authorization (RMA) Number. Please send an e-mail to Customer Care at return@JCBeauty.com. Include your order number and the reason you want to return the item (choose one of the following): Damage Incorrect item shipped Changed your mind Dissatisfaction (please explain) Other (please explain) For items that were incorrectly shipped, JCBeauty will ship the correct item at no cost to you. If you wish to return the item that was incorrectly shipped, a refund will be issued, minus the shipping cost. A Customer Care specialist will reply to your message and with a RMA Number, if necessary, send you shipping instructions for returning the item. Please note: JCBeauty does not accept returns without a RMA Number. Please ensure that your returns have a RMA Number. |
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